Terms of service
Effective Date: 1/01/2023
Welcome to The Rusty Spur Tails & Designs! By purchasing from our website or interacting with our services, you agree to the following terms and conditions. Please read them carefully before placing your order.
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General Terms
The Rusty Spur Tails & Designs provides custom tail bags and related accessories for customers seeking high-quality, personalized products. By placing an order with us, you confirm that you are at least 18 years old or have obtained the consent of a parent or legal guardian to make a purchase.
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Custom Products
Each tail bag is made to order and custom-designed according to the specifications you provide. Because our products are personalized and tailored specifically for you, we require accurate measurements and detailed design information to ensure the best fit and your complete satisfaction.
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Order Process
Submission: You will be asked to submit your custom design, measurements, and any other required details during the ordering process.
Review: Please carefully review all details before finalizing your order. Once your order is submitted, production will begin based on the information provided.
Confirmation: After we receive your order, you will receive a confirmation email. You are responsible for reviewing all order details and ensuring their accuracy before we proceed with production. -
Final Sale Policy
Due to the custom nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed. We strongly encourage you to carefully review all order details — including size, color, measurements, and design specifications — before completing your purchase.
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Product Defects or Errors
While we do not accept returns for our products, we are committed to delivering high-quality items. If your order arrives defective or incorrect — for example, the wrong size or a design error on our part — please contact us within 7 days of receiving your item. We will assess the issue and provide an appropriate resolution, which may include a replacement or repair at our discretion.
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Shipping and Delivery
Shipping Time: Production times for custom tail bags may vary depending on order complexity and demand. You will receive an estimated shipping date at the time of purchase. Typical turnaround time for custom orders is 3–4 weeks.
Shipping Costs: Shipping fees are calculated at checkout and added to your total order amount.
Delivery Issues: The Rusty Spur Tails & Designs is not responsible for delivery delays caused by third-party carriers or for incorrect delivery information provided by the customer. Please ensure your shipping details are accurate at the time of order. -
Intellectual Property
All designs, logos, images, and content on our website are the exclusive intellectual property of The Rusty Spur Tails & Designs and may not be used, copied, reproduced, or distributed without our express written permission.
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Limitation of Liability
The Rusty Spur Tails & Designs is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the purchase price of the product.
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Privacy and Data Security
We respect your privacy and are committed to protecting your personal information. By purchasing from The Rusty Spur Tails & Designs, you consent to our Privacy Policy, which explains how we collect, store, and use your data. We will never share your personal information with third parties except as necessary to fulfill your order or as required by law.
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Modifications to Terms
The Rusty Spur Tails & Designs reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on our website, and your continued use of our products or services after changes are posted constitutes your acceptance of those changes.
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Contact Us
If you have any questions about these Terms of Service or your order, please contact us at:
Email: rustyspurtails_designs@yahoo.com
Website: www.therustyspurtails.com