Refund policy
Effective Date: January 01, 2023
At The Rusty Spur Tails & Designs., we prioritize quality and customer satisfaction. However, due to the customized nature of our products, certain restrictions apply to returns and refunds. Please review our policy below:
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Custom Orders
All Sales Are Final: All sales of custom-made products are final and non-refundable. By placing a custom order, you confirm that you have reviewed and approved the Custom Order Approval and Acknowledgement Contract provided during the order process.
No Modifications or Cancellations: Custom orders cannot be modified or canceled once the approval and payment have been received.
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Damaged or Incorrect Items
If your order arrives damaged or contains an incorrect item, please notify us within 7 days of delivery. Be sure to include clear photos of the damage or incorrect product for verification.
Once your claim is verified, we will arrange for a replacement or provide a refund for the affected item(s).
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Exclusions
Shipping Costs: Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error.
Final Sale Items: Items marked as final sale are not eligible for returns or refunds.
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Contact Information
For questions about this policy or to report an issue, please contact us:
- Email: rustyspurtails_designs@yahoo.com
- Website: www.therustyspurtails.com